FAQs

  1. Q: Do you ship to locations outside the United States and Canada?

    A: Currently, we only ship to the 50 contiguous U.S. states and all Canadian provinces/territories. Please note that the final eligible shipping destinations are subject to the latest information displayed on our website—any updates to service areas (e.g., additions or restrictions) will be reflected in the checkout process. 

    Q: How do I determine the right size for my purchase?

    A: We recommend referring to our detailed Size Guide for accurate body measurements (chest, waist, hips, etc.) by size and category. Most of our products run true to standard US/Canadian sizing, but style-specific fit notes. If you’re between sizes, we suggest sizing up for a relaxed fit or contacting our support team for personalized recommendations.

    Q: What payment methods do you accept?

    A: Currently, we only accept major credit/debit cards (Visa, Mastercard, American Express) for secure and convenient checkout. All payments are encrypted with industry-standard 256-bit SSL security to protect your financial information.

    Q: Is product exchange available?

    A: We do not offer direct exchanges at this time. If you need a different size or style, please place a new order for the desired item and request a return for your original purchase within 30 days of delivery.

    Q: How do I report a defective product?

    A: If the product is confirmed to be defective or incorrectly shipped, we will work with you to find a solution and handle it in a timely manner.

    Q: Can I track my order?

    A: Yes! Once your order ships, you will receive a tracking number via email, allowing you to check the delivery status through our shipping partners .