Your satisfaction is our top priority. Below is our transparent refund and return policy:
- Items must be unused, unworn, and in their original condition (with all tags attached, no stains, odors, or damage).
- Final sale items (marked “Final Sale”) and personalized/customized items are non-returnable and non-refundable.
We do not offer direct exchanges at this time. If you wish to change the size or style of your item, please place a new order for the desired product and submit a return request for your original item within 30 days of delivery.
- Initiate a Return: Send an email to our customer support team at [email protected] with your order number and details of the items you want to return to start the return process.
- Receive a Return Label: Eligible customers in the United States and Canada will receive a pre-paid return shipping label via email.
- Ship the Items: Pack the items securely (original packaging is recommended) and drop off the package with the carrier specified on the label.
- Processing Time: We will inspect returned items within 3–5 business days of receipt. Approved refunds will be issued to your original payment method (it may take 5–7 business days for the refund to appear on your bank statement).
If you receive a damaged, defective, or incorrect item, please email
[email protected] within 7 days of delivery (include photos of the item and order details).
For orders shipped to Canada, any import duties, taxes, or customs fees imposed by the Canada Border Services Agency (CBSA) or the carrier are non-refundable by us. If you return an item, we will refund the product price (and our original shipping fee only if required by law and the return is due to our error). Import duties, taxes, and customs fees are not included in the refund.
If you have any other questions, feel free to reach out to us. Email:
[email protected]
